FAQ - Frequently Asked Questions

A snack subscription box founded in the United Arab Emirates with the goal of providing delicious snacks from all over the world and delivering them directly to the homes of all snack lovers. "Shukran habibi" (شكرا حبيبي), is an Arabic phrase that translates to "thank you, my love" or "thank you, dear." It is a way of expressing gratitude to someone in a casual and affectionate manner. Show your affection and gratitude to your friends, colleagues, or loved ones by sending the Shukran Habibi Snack Box with a personalized video or audio message.

Inside every Shukran Habibi Snack Boxes, we have the coolest and newest snacks from around the world. Each delivery, we'll surprise you with awesome new snacks so you'll always find new favorites snacks like Chips, Chocolates, Candies, Nuts, Drinks, Juices, Biscuits, Jellies, Crackers, Pop Corn, Honey, Noddle’s, Tea/Coffee Stick pack and more!

It’s simple! There are two ways you can enjoy Shukran Habibi Snacks

First, you can sign up for a subscription. By selecting this option, you’ll automatically receive boxes until you cancel. (Cancellation is an easy, one-step process on our website). When you sign up for a subscription, you can choose your box of 5pcs, 10pcs, 20pcs, 30pcs, 40pc or 50pcs of snacks and then you can choose the plan, whether you want to pay for one-time or you can choose the subscription plan from 3, 6 or 12 months.

- One Time Purchase - No Subscription

- Prepaid 3 Months - 1 Box Every Month up to Months Subscription - 5% Off

- Prepaid 6 Months - 1 Box Every Month up to Months Subscription - 7% Off

- Prepaid 12 Months - 1 Box Every Month up to . 12 Months Subscription - 10% Off

Or, you can purchase a gift. We offer gift subscriptions for 1, 3, 6, or 12 months as well.

Last but not least, you can send the greeting video/audio message with your order, and we will send the QR code inside the box then the recipient scans a QR code and watches their video and It’s completely Free for all the subscription! 😍

Of course! You can purchase a gift subscription on our gift page for 1, 3, 6, or 12 months. You can also send the greeting video/audio message with your order, and we will send the QR code inside the box then the recipient scans a QR code and watches their video and It’s completely Free 😍

Yes, you can purchase the gift card of 70 Aed, 100 Aed, 150 Aed and 250 Aed from our Gift Card page. If you would like to purchase gift cards for a group of 10+, please contact or email us support@shukranhabibi.com, and we will be happy to provide a solution.

Yes, when you place an order, you will be asked to include an order note. However, please note that there is a limit of 150 characters for the order note. If your note exceeds 150 characters, it will be cut off.

Yes, we do have an Add on option, you can add the flower, Gift wrap to your box and Greeting Card of every occasion.

Yes, we offer subscription plan of snacks in a variety of sizes from 5pcs to 50pcs snack boxes allowing subscribers to get international treats they want to eat. You can do the one-time purchase or subscribe with us for 3-month, 6 month or 12-month period so you can avail discount and don’t have to buy each time.

For large bulk orders and special situations involving large quantities, for corporate orders, please don't hesitate to reach out to us through email, phone, or the WhatsApp icon on the right side of your screen. We'll be happy to provide you with a free quote.

Major Credit Cards, COD (Cash on Delivery), Bank Transfer
For large bulk orders we required PO (Purchase Order).

Unfortunately, snack boxes are not returnable after purchase as we are considered food and beverages. However, if you do not receive your order, we will happily issue a refund. Please reach out to us if you have not received your Shukran Habibi Snack box and we will work with you to resolve the issue. Options include sending a new box or issuing a discount code for you to use on a future order.

You will be charged for your box immediately upon signup One-time, 3 months, 6 months and 12 months subscription.

- One Time Purchase - No Subscription

- Prepaid 3 Months - 1 Box Every Month up to 3 Months Subscription - 5% Off
You will be charged for 3 months in full upon signup, and then you will get 1 Box every month for up to 3 months.

- Prepaid 6 Months - 1 Box Every Month up to 6 Months Subscription - 7% Off
You will be charged for 6 months in full upon signup, and then you will get 1 Box every month for up to 6 months.

- Prepaid 12 Months - 1 Box Every Month up to 12 Months Subscription - 10% Off
You will be charged for one year in full upon signup, and then you will get 1 Box every month for up to 12 months.

Unfortunately, we are not able to individually customize the boxes. Please be aware that all the snack are directly from manufacturer and they manufactured in a facility that also handles common allergens such as wheat, peanuts, tree nuts, soybeans, eggs, milk, fish, and shellfish. If you have severe food allergies please do not purchase our product.

Unfortunately, we are not able to individually customize the boxes. Please be aware that some items in the boxes may contain gelatin or trace amounts of meat for flavoring.

We offer bulk buying for all of our subscription options. Please contact us for orders of 10 boxes or more, and a representative will help you place the order. To finalize the order, we’ll need address information for each recipient.

If your payment was declined while attempting to sign up for a subscription, the decline is likely caused by a lack of available credit, or your bank believes the charge may be fraudulent. If you’ve confirmed your card has enough credit available then kindly contact your bank to see why they are blocking the transaction.

If you previously had a subscription that has been cancelled, you can sign up for a new subscription by following the normal signup process through our subscribe page.

Yes. If you have a monthly subscription for 3, 6 or 12 months and if you would like to skip a month then please contact support with your order number and they can skip one month for you. Please inform us at least week earlier and before the start of the month that you want to skip.

2 to 3 days max if ordered by 10am UAE time. 

Sorry, we do not ship internationally at this time.

We do Free delivery all over UAE from RAK to Abu Dhabi.

We offer Free Shipment

Once you place your order, your first box will be delivered within 2-3 days. Subsequent boxes will be shipped by the 7th of each month. We ship daily of the week, excluding Sunday.

You’ll receive an order-confirmation email with tracking information.

You will receive an email with tracking information when your Snack box ships.
You can also track your Shukran Habibi Box from the link below.

Tracking Link

Please contact support with your order number, and they will change the shipping address for you. We kindly request that you reach out to us within 24 hours of placing your order so that we can dispatch your order to the correct address.

Feel free to email at support@shukranhabibi.com or reach out to us through Contact form WhatsApp icon on the right side of your screen.

Still have some Questions?

If you can't find the answer to your question in the FAQ, please reach out to us by using the contact form or click the WhatsApp icon located on the right side of your screen.